-Low- Non-critical inquiries or issues, not impacting Customer’s business operations |
-Normal- Non-critical Qubole functionality is interrupted, degraded or unusable |
-High- Critical Qubole functionality is interrupted, degraded or unusable |
-Urgent- Critical Qubole functionality is completely unavailable, including one or more clusters not starting, or one or more production jobs or workloads repeatedly failing |
Please enter additional information about the urgency of this request to assist Qubole Support to prioritize response and engagement activities. | If you create an Urgent priority issue, please be prepared to engage resources along with Qubole support for any follow-up information or action required from you. | Urgent priority and SLA's are available only for Qubole customers with paid support plans.
Please enter further details of your issue or request. Providing specific details will enhance Qubole's ability to efficiently and effectively address the issue.
Allowing Qubole Support to re-run queries may speed the path to resolution of your issue. If your command performs writes, table drops or other destructive commands, consider selecting “No.”
Note that Support re-running a query for a cluster which is currently down will start that cluster. If you are not a Qubole admin for your company, Qubole Support will need permission from someone in that role adding a note to this ticket.