Submit a request

For technical issues, you may always refer to:

Please select the environment where this issue is occurring. If this issue is not related to any specific Qubole environment, please select "No Qubole Environment"

Please enter the Qubole user for this issue. This is typically your email ID, but if you are requesting support for another user or service account, this email ID will be different

(optional) If your organization uses multiple Qubole Accounts, please provide the relevant Qubole Account Name.

Please supply a phone number Support can call to work on this issue.

-Low- Non-critical inquiries or issues, not impacting Customer’s business operations | -Normal- Non-critical Qubole functionality is interrupted, degraded or unusable | -High- Critical Qubole functionality is interrupted, degraded or unusable | -Urgent- Critical Qubole functionality is completely unavailable, including one or more clusters not starting, or one or more production jobs or workloads repeatedly failing |

Please select this checkbox if your Urgent ticket involves a repeatedly failing production workload or a production cluster that will not start.

Please enter additional information about the urgency of this request to assist Qubole Support to prioritize response and engagement activities. | If you create an Urgent priority issue, please be prepared to engage resources along with Qubole support for any follow-up information or action required from you. | Urgent priority and SLA's are available only for Qubole customers with paid support plans.

Please provide the category for this issue type based on the selection list.

Please provide the actual Job ID(s) such as Command Id, Notebook Id, Scheduler Id, Hadoop Application Id which are impacted and any other Job ID(s) which may be relevant to the issue, e.g. for comparison purposes.

Please provide the Qubole Cluster ID for this technical issue or for where the affected Job ID was run. This will help Qubole Support isolate the source of the issue more expediently.

Please enter further details of your issue or request. Providing specific details will enhance Qubole's ability to efficiently and effectively address the issue.

Please select from the list below based on your knowledge of the Qubole environment. Providing this information may help isolate the source of potential issues for your Qubole workloads more rapidly.

Allowing Qubole Support to re-run queries may speed the path to resolution of your issue. If your command performs writes, table drops or other destructive commands, consider selecting “No.” Note that Support re-running a query for a cluster which is currently down will start that cluster. If you are not a Qubole admin for your company, Qubole Support will need permission from someone in that role adding a note to this ticket.

Add file or drop files here